At Central West Shop, we prioritize customer satisfaction and product quality. Please review our Refund & Return Policy carefully.

 

1. Eligibility for Returns

Due to the sensitive nature of pharmaceutical and health products, returns are strictly regulated. A return may only be accepted if:

• The product is defective, damaged, or incorrect upon delivery.

• The product is unopened, unused, and in its original packaging.

• A request is made within 7 days of receiving the product.

 

2. Non-Returnable Items

We cannot accept returns for the following:

• Opened, used, or tampered pharmaceutical/health products.

• Products damaged due to improper storage or handling by the customer.

• Items marked as “final sale” or promotional freebies.

 

3. Refunds

• Approved refunds will be processed within 7–14 business days after the returned item is received and inspected.

• Refunds will be issued via the original payment method (unless otherwise agreed).

• Shipping fees are non-refundable, except in cases where the return is due to our error.

 

4. Exchange Policy

• Exchanges are permitted only for the same product in case of damage or defect.

• If the item is no longer available, a refund or store credit will be provided.

 

5. Return Process

To initiate a return, customers must:

1. Contact our support team at generalsales@centralwestmed.com with order details and proof of issue (e.g., photo evidence).

2. Wait for confirmation and return authorization before sending the product back.

3. Ship the product to the return address provided.

 

6. Shipping of Returns

• Customers are responsible for return shipping costs unless the product was defective or sent in error.

• We recommend using a trackable shipping method for proof of delivery.

 

7. Policy Amendments

Central West Shop reserves the right to modify this Refund & Return Policy at any time to ensure compliance with legal requirements and business practices.